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Requests, Complaints, and Claims (PQR)
Regulatory Framework
Requests, Complaints, and Claims (PQR) will be handled in accordance with applicable legal provisions.
To view the regulations related to the Fundamental Right to Petition, you can check the Law No. 29733 – Peruvian Government Digital Platform.
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Contact us to make requests, complaints and/or claims.
We will respond to your inquiries within a maximum of 5 days, in accordance with our procedures.
Our Hours of Operation: Monday through Friday from 8:00 a.m. - 6:00 p.m.