{"id":94,"date":"2023-03-07T23:09:39","date_gmt":"2023-03-07T23:09:39","guid":{"rendered":"https:\/\/erasmus.com.co\/?page_id=94"},"modified":"2026-10-21T16:03:33","modified_gmt":"2026-10-21T16:03:33","slug":"pqr","status":"publish","type":"page","link":"https:\/\/erasmuselectric.com.pe\/de\/pqr\/","title":{"rendered":"PQR"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"94\" class=\"elementor elementor-94\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-81694ff e-flex e-con-boxed e-con e-parent\" data-id=\"81694ff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a355ed4 animated-slow elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"a355ed4\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;slideInUp&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formular<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff234a0 elementor-widget elementor-widget-heading\" data-id=\"ff234a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Anfragen, Beschwerden und Reklamationen (PQR)<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5ac3414 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"5ac3414\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d048ecf elementor-widget elementor-widget-image\" data-id=\"d048ecf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/erasmus.com.co\/wp-content\/uploads\/2026\/10\/GRAFICO-PQRs-Erasmus-S.A.S.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-64a259c elementor-widget elementor-widget-heading\" data-id=\"64a259c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Rechtlicher Rahmen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f9b9d9 elementor-widget elementor-widget-text-editor\" data-id=\"3f9b9d9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Anfragen, Beschwerden und Reklamationen (PQR) werden gem\u00e4\u00df den geltenden gesetzlichen Bestimmungen bearbeitet.<br \/>Um die Vorschriften zum Thema <strong>Grundrecht auf Einreichung von Petitionen<\/strong>, k\u00f6nnen Sie die <span class=\"\" data-sfc-cp=\"\" data-sfc-root=\"ep\" data-complete=\"true\" data-sfc-inited=\"2\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif, &quot;Noto Color Emoji&quot;; font-size: 16px; font-weight: 400; margin: 0px; text-decoration: none; border-bottom: 0px rgb(238, 240, 255);\"><a class=\"H23r4e\" href=\"https:\/\/www.gob.pe\/institucion\/congreso-de-la-republica\/normas-legales\/243470-29733\" target=\"_blank\" rel=\"noopener\" data-ved=\"2ahUKEwjz9_Pq-eSWAxWcrIQIHZ7_KI0Qy_kOegYIAAggEAM\" data-hveid=\"CAAIIBAD\" aria-label=\"Gesetz Nr. 29733 \u2013 Digitale Plattform des peruanischen Staates. Vorschau des Links. Website: Plattform des peruanischen Staates. Titel: Gesetz Nr. 29733 \u2013 Kongress der Republik. URL: https:\/\/www.gob.pe\/institucion\/congreso-de-la-republica\/normas-legales\/243470-29733.\" data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Arial, sans-serif, &quot;Noto Color Emoji&quot;; font-size: 16px; font-weight: 500; margin: 0px; text-decoration: underline 1px rgb(153, 195, 255); border-bottom: 0px rgb(153, 195, 255);\">Gesetz Nr. 29733 \u2013 Digitale Plattform des peruanischen Staates<\/a><!--TgQPHd|||[[&quot;https:\/\/www.gob.pe\/institucion\/congreso-de-la-republica\/normas-legales\/243470-29733&quot;,null,null,[null,null,null,null,null,null,null,null,null,null,null,null,null,null,null,[{&quot;1218&quot;:[16,null,null,null,[1]]}]],16,null,&quot;Ley N.\u00b0 29733 - Congreso de la Rep\u00fablica&quot;,&quot;La presente Ley tiene el objeto de garantizar el derecho fundamental a la protecci\u00f3n de los datos personales, previsto en el art\u00edculo 2 numeral 6 de la Constituci\u00f3n Pol\u00edtica del Per\u00fa, a trav\u00e9s de su adecuado tratamiento, en un marco de respeto de los dem\u00e1s derechos...&quot;,null,&quot;Plataforma del Estado Peruano&quot;,&quot;https:\/\/encrypted-tbn1.gstatic.com\/faviconV2?url\\u003dhttps:\/\/www.gob.pe\\u0026client\\u003dAIM\\u0026size\\u003d128\\u0026type\\u003dFAVICON\\u0026fallback_opts\\u003dTYPE,SIZE,URL&quot;,[[1789075562232819,142912668,2368274334],null,null,null,null,[[0,31]]],null,&quot;a454f707-6287-4e3a-a208-c70f99c3aa11&quot;]]--><\/span>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-871abc0 e-flex e-con-boxed e-con e-parent\" data-id=\"871abc0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d062d12 e-con-full e-flex e-con e-child\" data-id=\"d062d12\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-6db1faa e-con-full e-flex e-con e-child\" data-id=\"6db1faa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-20f0bf3 elementor-widget elementor-widget-button\" data-id=\"20f0bf3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">PQR-Daten<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-267aced elementor-button-align-stretch elementor-widget elementor-widget-form\" data-id=\"267aced\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Siguiente&quot;,&quot;step_previous_label&quot;:&quot;Anterior&quot;,&quot;button_width&quot;:&quot;25&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" name=\"PQR\" aria-label=\"PQR\" action=\"\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"94\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"267aced\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"PQR - Erasmus Peru\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"94\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-above\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_55302bd elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_55302bd\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tUnternehmen:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_55302bd]\" id=\"form-field-field_55302bd\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_a52fc3e elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_a52fc3e\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKontakt:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_a52fc3e]\" id=\"form-field-field_a52fc3e\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_10be3a0 elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_10be3a0\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tElektrische Post:\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_10be3a0]\" id=\"form-field-field_10be3a0\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-name elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tKategorie\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Petici\u00f3n\">Petition<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Queja\">Reklamation<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reclamo\">Anspruch<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Sugerencia\">Anregung<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-select elementor-field-group elementor-column elementor-field-group-email elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tArt des Verkaufs\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field elementor-select-wrapper remove-before\">\n\t\t\t<div class=\"select-caret-down-wrapper\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"eicon-caret-down\"><\/i>\t\t\t<\/div>\n\t\t\t<select name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field-textual elementor-size-sm\" required=\"required\">\n\t\t\t\t\t\t\t\t\t<option value=\"Venta\">Verkauf<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Calibraci\u00f3n\">Kalibrierung<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Reparaci\u00f3n\">Reparatur<\/option>\n\t\t\t\t\t\t\t\t\t<option value=\"Alquiler\">Vermietung<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-message elementor-col-100 elementor-field-required elementor-mark-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-message\" class=\"elementor-field-label\">\n\t\t\t\t\t\t\t\tNachricht\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[message]\" id=\"form-field-message\" rows=\"4\" placeholder=\"Nachricht\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha_v3 elementor-field-group elementor-column elementor-field-group-field_c25d018 elementor-col-100 recaptcha_v3-inline\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_c25d018\"><div class=\"elementor-g-recaptcha\" data-sitekey=\"6Lf2NgwqAAAAAOGwGv8vRGVTH66VsDKB2gpP87G7\" data-type=\"v3\" data-action=\"Form\" data-badge=\"inline\" data-size=\"invisible\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-25 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-sm\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Senden Sie<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<input type=\"hidden\" name=\"trp-form-language\" value=\"de\"\/><\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-253f09d e-flex e-con-boxed e-con e-parent\" data-id=\"253f09d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-dec3979 e-con-full e-flex e-con e-child\" data-id=\"dec3979\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-928ba7d elementor-widget elementor-widget-text-editor\" data-id=\"928ba7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Die Felder, die mit <span style=\"color: #ff0000;\">*<\/span> sind obligatorisch<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cb21750 elementor-widget elementor-widget-text-editor\" data-id=\"cb21750\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00a0<\/p><p>Kontaktieren Sie uns bei Anfragen, Beschwerden und\/oder Reklamationen<\/p><p><strong>Wir werden Ihre Anliegen innerhalb von h\u00f6chstens 5 Tagen und gem\u00e4\u00df dem vorgesehenen Verfahren beantworten.<br \/><\/strong><\/p><p>Unsere \u00d6ffnungszeiten: Montag bis Freitag von 8:00 Uhr - 18:00 Uhr<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Formular f\u00fcr Antr\u00e4ge, Beschwerden und Reklamationen (PQR) Rechtlicher Rahmen Antr\u00e4ge, Beschwerden und Reklamationen (PQR) werden gem\u00e4\u00df den geltenden gesetzlichen Bestimmungen bearbeitet.Die Rechtsvorschriften zum Grundrecht auf Petition finden Sie im Gesetz Nr. 29733 \u2013 Digitale Plattform des peruanischen Staates. Angaben zum PQR Die mit * gekennzeichneten Felder sind Pflichtfelder [\u2026]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-94","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>PQR - Erasmus Peru<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/erasmuselectric.com.pe\/de\/pqr\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"PQR\" \/>\n<meta property=\"og:description\" content=\"formulario Peticiones, Quejas y Reclamos (PQR) Marco normativo Las Peticiones, Quejas y Reclamos (PQR) ser\u00e1n atendidas de acuerdo con las disposiciones legales aplicables.Para consultar la normativa relacionada con el Derecho Fundamental de Petici\u00f3n, puede consultar la Ley N.\u00b0 29733 &#8211; Plataforma Digital del Estado Peruano. 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